Order & Returns Policy
Wallpaper Stylist - Order & Returns Policy
Wallpaper Stylist and wallpaperstylist.com are trading names of Feathr Oy (“Feathr”).
By placing an order at wallpaperstylist.com (the “Website”) you confirm that you have read and accept Wallpaper Stylist Order & Returns Policy. All purchases from Wallpaper Stylist fall under these terms.
These terms are valid from 1 January 2020 until further notice.
After completing your order at the Website you will receive an order confirmation e-mail stating that your order was successful. Once your order is ready for shipping you will receive another email containing your tracking information.
Payment can be made by Visa, MasterCard, American Express, PayPal. Payment will be debited and cleared from your account upon placing your order. You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Our payment service provider is certified to PCI Service Provider Level 1, the most stringent level of certification. Any sensitive payment information on our pages is encrypted using SSL technology. You can also choose to pay by PayPal, where you will be taken to a secure PayPal checkout using your registered account details. Feathr does not handle or store your credit card details.
We offer FREE WORLDWIDE SHIPPING for all orders made directly via wallpaperstylist.com.
We manufacture each order on demand and hand package your rolls. Because of this we are bespoke we take 3-7 days to dispatch your order.
Once your order is ready for shipping you will receive an email containing your tracking information. Courier delivery takes
- 1- 2 business days to UK and other destinations in Europe
- 1-3 business days outside Europe
All orders must be signed for upon receipt. If no one is available at the delivery address to sign for the products a card will be left with details for re-delivery or collection. Organising a redelivery is the responsibility of the customer. If the products are returned to us undelivered, a second redelivery charge will be incurred.
Outlying destinations (Islands, remote postcodes) may occur a surcharge and take longer to deliver.
Orders are delivered on working days. We do not deliver to P.O. Box, BFPO or freight forwarding addresses.
We will make every effort to complete the order on time but there may be delays due to circumstances beyond our control. If the product is unavailable so that we cannot deliver it to you, we will contact you and either agree a later delivery date or permit you to cancel the order, in which case we will refund all fees paid in accordance with our refunds policy.
All import duties are FREE for customers in the US. Other non-EU customers may be liable for import duties and local taxes.
Please contact us for trade shipping prices.
All goods are stringently checked before despatch to ensure they meet the high quality standards. However, please check all products for colour, design and quality or imperfections. Please inspect the wallpapers prior booking a decorator.
Wallcoverings should be checked before cutting or hanging the rolls, as we will not accept any claims for defects that are visible prior hanging or cutting of the product. We will cover the cost of replacement paper, but we cannot refund any amount of money for labour spent or incurred in hanging these wallpapers.
RETURNS AND REFUNDS
We want you to absolutely love what you order from us. If you are not 100% happy with your purchase you can return your order within 30 days of receipt for an exchange or refund. The cost of returning the products is at your own expense.
WHAT TO DO WHEN RETURNING BY POST:
- Send us an email at within 30 days of receipt. Please provide the following information:
- State your name, address, day of purchase, order number and items purchased (product name and quantity)
- Indicate if you would rather exchange the goods or receive a refund
- We would love to hear your feedback, so feel free to let us know the reason for the exchange or return
- Send us the products within 14 days.
- To make a return or exchange we need to receive the products back in an unused, unopened and perfect resalable condition in the original packaging.
- Refund will be given after we have received the products. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.
- Please make sure you prepay the postage.
Please send returns to
Peltorivi 9 B 12, 10470 Helsinki, Finland
- We can also provide a returns address in UK and USA upon request.
Returned products must be unused, unopened, in perfect resalable condition and in the original box and packaging.
Products that are returned to us remain your responsibility and a refund will be given only after we have received them. We recommend that you send your returns using a recorded or signed for service post, insure all items and that you retain proof of postage. Please provide supplementary packing materials if the outer carton has been worn during the original trip out to you.
The products will be deemed returned when received by Feathr, and we will issue a refund as soon as possible. Refunds will be credited to the original payment card or PayPal. Please note that depending on your payment company or bank it may take additional business days after your credit is applied for it to post to your account.
If your order hasn’t been dispatched we will simply issue a refund for full amount.
Please note sale items are non-returnable. Your statutory rights to refund or exchange still apply if the goods are faulty or not as described.
Unfortunately we do not accept returns on samples.
We will make every effort to ensure you receive exactly what you’ve ordered in perfect condition, however if things go wrong and you receive a faulty or damaged order please inform us immediately, at latest within 30 days of receipt by email to firstname.lastname@example.org. Please include your order ID in all communications. Once the damage is verified we will arrange a refund or exchange.
All products should be inspected prior to hanging. No claim can be accepted after wallcoverings have been cut and hang for defects which are apparent at the time of hanging. All products should be inspected prior to booking a decorator as our responsibility is limited to the cost of replacement wallpaper.
We reserve the right to prohibit sales to dealers or other corporations or institutions. If you are interested in purchasing multiple quantities of products or for a corporation or institution, please contact us email@example.com.
Feathr reserves the right, at its sole discretion, to reject any order for any reason. Your order may be cancelled due to, but is not limited to, limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or credit or fraud problems or if we are unable to obtain authorization for payment. We will contact you if any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after we have received payment, we will issue a credit by the charged payment method for the amount of the charge.
Feathr will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.